IT Coordinator
4 weeks ago
Communicate and provide onsite or remote (chat/f2f/emails) support to stakeholders
Investigating, diagnosing and solving computer software and hardware issue.
Assist in planning and installation of Windows-based systems ( JIRA,, Zoom software,Microsoft Azure, O365 basics, eyc) and Mac/Linux machines.
Support office-related technical/audio/visual requirements for the site, including meeting rooms, events, printers, CCTV and ad-hoc setups.
Managing company’s IT asset and ensure that assets are tracked throughout it's lifecycle.
On and Off-boarding of users across multiple systems and platforms.
Logging and processing all technical requests based on the complaints/tickets received from the users.
Other ad-hoc support on IT & office administration
Qualifications
Able to work 2-3 full days across Monday/Wednesday/Thursday/Friday
Preferably 1 year of experience in helpdesk or 1st level support.
Basic knowledge of IT networking, O365 installation and usage
Great team player who knows how to solve complex issues in conjunction with others
High service orientation and customer skills
Excellent verbal and communication skills in Chinese & English
