Technical Support Specialist

5 months ago

Hong Kong, Hong Kong SAR China AnyDesk Software Full time

Technical Support Specialist - Hong Kong

Hong Kong, SAR China Technical Support Full-time

About Us


AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.

Join us in shaping the future of software technology

What we are looking for

To support us on our mission, we are looking for a talented and highly ambitious Technical Support Specialist. In this role, you are responsible for providing fast and useful technical assistance on our remote access software. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help preserve our reputation and drive our business forward.

Provide technical support by phone, email, and live chat to AnyDesk clients Develop best practices for recurring problems, together with your team Collaborate within and outside of your team to support broader business objectives Support our sales and business development team Contribute to knowledge management by creating technical articles and work arounds Advise the customer about our product with their business requirements in mind Ensure the satisfaction of our customers

Basic Qualifications:

Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal  1 years+ experience in a customer contact-centered area Successfully completed studies or training in the IT field Basic knowledge of networks and expertise in at least one operating system (Windows, macOS, Linux, Android, iOS) Distinct customer and service orientation and understanding of the customer point of view Fluent in Cantonese, English and Mandarin with strong communication skills, any additional languages (Japanese, Korean, Thai, and German) are a plus

Preferred Skills and Experience:

Understanding or experience with REST API is a big plus Positive problem-solving attitude and a hands-on mentality You are friendly, well-structured, and analytical. You don't just want to see our customers happy; you want to make them successful We also give career starters and jumpers a chance

What we offer:

Ambitious and self-driven culture Generous leave entitlements Hybrid working mode (WFH) Personal and professional development focus and room for creative ideas Fun place to work where everyone is valued Free drinks and snacks

  • Technical Support Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Selby Jennings Full time

    About the RoleSelby Jennings is currently seeking a skilled Technical Support Specialist to join our team. This is an exciting opportunity for an experienced IT professional to take on a challenging role that requires strong technical skills, excellent communication abilities, and a customer-focused approach.Job SummaryThe Technical Support Specialist will...

  • IT Technical Support Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full time

    At Aptitude Asia, we are seeking an experienced IT Technical Support Specialist to join our team. This is a unique opportunity to develop your skills and expertise in providing top-notch technical support services.We offer a competitive salary package of HKD 65,000 - 85,000 per annum, commensurate with experience, plus additional benefits including medical...

  • Technical Support Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China E-job agency limited Full time

    Job Title: Technical Support Specialist About the JobThis role is based in Kwun Tong and involves working as a technical assistant for our clients. Salary InformationThe estimated salary for this position is HKD 24,000 per month. Job DescriptionWe are seeking an experienced professional to join our team as a technical support specialist. The ideal...

  • IT Technical Support Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Novo Recruitment Solutions Pte Ltd Full time

    About Novo Recruitment Solutions Pte LtdWe are a leading recruitment agency providing top talent to various industries.Salary and BenefitsThe estimated salary for this role is SGD 45,000 - SGD 65,000 per annum. Benefits include medical insurance, annual leave, and training opportunities.Job DescriptionWe are seeking an IT Technical Support Specialist to join...

  • IT Technical Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full time

    Upgrade your career with Aptitude Asia as an IT Device Support specialist. We are seeking an exceptional candidate for this crucial role, which involves providing top-notch technical assistance and troubleshooting services to our end-users. As an IT Device Support specialist, you will be responsible for diagnosing and resolving hardware and software problems...

  • Technical Support Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Tangspac Full time

    Tangspac is a leading company in the field of technology and innovation.We are currently seeking a highly skilled Technical Support Specialist to join our team.The salary for this position is estimated to be around $65,000 - $80,000 per year.As a Technical Support Specialist at Tangspac, you will be responsible for resolving client hardware/software PC...

  • Technical Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full time

    The Career Works Limited is seeking an experienced Technical Support Specialist to join their team. This role is responsible for providing technical support and maintaining the smooth operation of the bank's systems.As a Technical Support Specialist, you will work closely with the Head of Application Support to manage incident processes and ensure that SLAs...

  • Technical Support Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Moody's Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Moody's TSG.As a Technical Support Specialist, you will be responsible for providing technical services to internal customers by identifying, prioritizing, and confirming the resolution of reported problems within specified service level agreements.You will ensure that all...

  • Technical Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Electronic Theatre Controls Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Electronic Theatre Controls. In this role, you will be responsible for providing technical support and maintenance services to our customers, ensuring the reliable operation of our electrical systems.Key ResponsibilitiesProvide technical support and maintenance services to...

  • Technical Support Specialist for IT Infrastructure

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Technical Support Specialist for IT InfrastructureAbout Classy Wheeler LimitedClassy Wheeler Limited is a renowned Japanese-based consumer product brand with a strong presence in the industry. We are currently seeking a skilled Technical Support Specialist for IT Infrastructure to join our team.Salary and BenefitsThe successful candidate will be...

  • Technical Support Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full time

    Aptitude Asia is seeking a highly skilled Technical Support Specialist to join our team. This role involves providing top-notch technical assistance and troubleshooting services to end-users, ensuring minimal downtime and optimal performance.Job Description:In this role, you will be responsible for diagnosing and resolving hardware and software problems...

  • Technical Support Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

    Swing Consulting Ltd. is a dynamic organization seeking a skilled Technical Support Specialist to join its team.As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal users on various software and hardware platforms including Desktop Software, Mac, PC, MS Windows, O365, Office, and Outlook.The...

  • Technical Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Amaris Consulting Full time

    Job OverviewAmaris Consulting is seeking a highly skilled Technical Support Specialist to join our team. As an IT infrastructure expert, you will be responsible for providing top-notch support to our clients.

  • Senior Technical Support Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full time

    Job Title: Senior Technical Support SpecialistAbout the Job:Solutions Support Specialist Role OverviewIn this dynamic and challenging role, you will provide expert technical support to our clients, ensuring seamless execution of business application software products. As a Solutions Support Specialist, your primary focus will be on troubleshooting, system...

  • Technical Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Carrier Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Carrier. The successful candidate will be responsible for maintaining effective communications with customers and field team members to better understand support requirements.Key ResponsibilitiesDevelops diverse product knowledge and performs diagnostic procedures.Analyzes...

  • Technical Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full time

    The Career Works Limited is seeking a highly skilled Technical Support Specialist to join our team in Kwun Tong.As a Help Desk Professional, you will be responsible for providing top-notch support to our clients, ensuring their IT needs are met efficiently and effectively.We are looking for an individual with extensive knowledge of PC installation and...

  • Technical Support Specialist for IT Devices

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full time

    Aptitude Asia is currently seeking a skilled Technical Support Specialist to join our team. This role is responsible for providing top-notch technical assistance and troubleshooting services to end-users, ensuring minimal downtime and optimal performance of IT devices.Key Responsibilities:Offer expert technical support and guidance to users, resolving...

  • Technical Support Specialist for IT Infrastructure

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Classy Wheeler Limited. This individual will be responsible for providing end-to-end support for internal end users, managing incidents and requests, and coordinating with technical teams for issue resolution.About the RoleThe successful candidate will have experience...

  • Data Centre Technical Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

    China Mobile International Limited is a leading telecommunications company that provides innovative solutions to customers worldwide. We are seeking a highly skilled Data Centre Technical Support Specialist to join our team in Hong Kong.Job Description:We are looking for an experienced professional to provide technical support and solutions to our customers...

  • Help Desk Technical Support Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Gravitas Recruitment Group Full time

    About Gravitas Recruitment GroupWe are a leading recruitment agency with a reputation for delivering exceptional results. We provide innovative solutions to our clients' staffing needs, and we're committed to building long-term relationships with our partners.Job OverviewWe are seeking an experienced Help Desk Technical Support Specialist to join our team....