Client Development Manager

Found in: Talent HK C2 - 2 weeks ago


Hong Kong, Hong Kong SAR China Loro Piana Full time

Position

Job Description

Support function head and work closely with each area within the region to define and coordinate the region calendar of client events and experiences to maximize business potential, in lieu with HQ directions Collaborate with retail and area managers in setting clear targets for the events and ensure tracking of results with follow up actions Utilise actionable insights and follow up with stores on action progress Define with retail team and work with store teams in developing specific action plans to reach CRM targets to maximize retention, upgrading and acquisition Responsible for defining client collaterals and tools, including but not limited to delighting gifts, client communication tools, appointment trackers and liaison with external vendors and resources to help build stronger client relations Collaborate with other functions within the region as directed by function head to increase client retention to drive commercial sales growth Proactively seek third party collaboration to increase recruitment of UHNWI to increase VIC database Work along with marketing team to ensure holistic approach for all client-related actions ( trunk show, in-store animation, pop-ups) Liaise with merchandising and personalization team to further enhance the MTO and Bespoke offer and events opportunities

Job Requirements

Bachelor degree holder with minimum 5-7 years relevant working experiences in luxury brands Cross-culture sensitivity and understanding of elite clientele lifestyle Positive attitude and elegant manners in line with Loro Piana culture Excellent communication and interpersonal skills with an aptitude for building strong and long term relationships Strong negotiation skills with a problem solving attitude Fluency in English, Cantonese and Mandarin is mandatory
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