Client Engagement Management Expert
Found in: Talent HK C2 - 2 weeks ago
The CEM Expert plays a key role in driving client culture in boutique & managing the boutique client strategy, acting as the bridge between marketing and boutique.
The CEM Expert (client engagement management expert) is based in the boutique to drive boutique client engagement strategy and oversee the client action plan at Boutique level. Working closely with boutique teams (boutique management to frontline staff), he/she will infuse a client-centric mindset and sustain clienteling culture in boutique daily life. The CEM Expert will leverage insights to understand client trends, identify opportunities for potential client development and for building long term client relationships
Key Roles & Responsibilities
Requirements:
Bachelor degree of above At least 5 years' retail or retail management experience (in boutique / in store), ideally within luxury goods sector At least 3 years' experience working with client relationship management and/or client engagement topics Project and team management experience, with office partnership being a plus Comprehensive knowledge of Client Engagement Management segmentation, database and client reporting Detail-oriented, with a dynamic / creativity mindset Self-motivated and independent, yet also delivers strong teamwork Proficient in spoken / written English, Cantonese & Mandarin Proficient in computer & presentation skills-
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