Client Experience Manager

Found in: Talent HK C2 - 1 week ago


Hong Kong, Hong Kong SAR China CHANEL Full time

Job Mission:

EXPERIENTIAL DESTINATION: To deliver seasonal campaigns to drive the vitality of the brand via annual mega-image animations.

RETAIL EXPERIMENTATION: To work closely with the Retail Innovation Project Lead on the pioneer experimentation of new retail formats, to elevate sophistication in client experiences via human and digital interactions.

The Client Experience Manager is the key driver in formulating and implementing Brand Event strategies and initiatives for HKMO FBP, which aligns with long-term business vision and ambitions. 

The incumbent must also have the vision to stay ahead of market evolution and trends, continuously explore collaboration opportunities with partners, and develop a holistic brand event strategy.

Key Responsibilities:

Formulate the consumer-centric brand event annual strategy with high creativity and execution excellence to drive client and business growth.

Responsible for the overall planning, budgeting, and implementation of brand events (including physical, digital, and omni), from pre-event futurespective, on-site event management to post-event retrospective.

Collaborating closely with Marketing, Retail Marketing, Retail, VM, Omni-channel, and Communications, he/she is a connecting point to interlink with all relevant parties within FBP and in the House to ensure all our Brand Events are impeccably orchestrated to deliver memorable client experiences.

Led the Assistant VM Manager to ensure the best execution quality for venue setup, event logistics, and on-site installation.

Maximize business opportunities with strong collaboration with business partners for client recruitment.

Embrace One House collaboration with Fashion and WJF.

Conduct market research and competitor analysis to obtain market and consumer insights and monitor competitors’ promotional activities & performance.

Define metrics to evaluate the performance of all brand events to identify areas of opportunities and improvements.

Personal Specifications:

10 years’ experience in the retail industry, top-notch experience in retail marketing, client engagement, and event management.

Strong in strategic/critical/creative thinking

Analytical with strong problem-solving capability

Agile, innovative, and proactive

Organized and result oriented

Teamwork and a strong collaborative mindset

Excellent communication, negotiation, and presentation skills

Strong project/event management skill

Strong sense of ownership


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