Product Manager – Business Current Account

Found in: Talent HK C2 - 2 weeks ago

Hong Kong, Hong Kong SAR China HSBC Full time

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking a high calibre professional to join our team as a Product Manager – Business Current Account.

Principal Responsibilities

The Product Manager – Business Current Account role is based within Global Payments Solutions (GPS), and the role reports to the Global Head of Account Solutions and ESG Propositions, Liquidity & Investments Product Management.

The Business Current Account is a bank account through which customers can place funds, withdraw cash and execute and receive payment transactions to and from third parties, including the execution of credit transfers. BCA is typically linked to many other Banking and Wholesale products such as payments, liquidity, trade, digital etc.

The purpose of the BCA Product Management role is to provide end-to-end product management activities as well as oversight over BCA-related account services.

The Product Manager will have an opportunity to work in a dynamic and diverse team.

This is a key role within a global matrix and will provide the opportunity to take on other side projects that align closely to our goal. It’s important that you have the mindset and desire to be able to manage concurrent tasks/projects.

Role Responsibilities:

Product Framework - to ensure client centricity, drive resilient and consistent business results

Lead development of product and project plans to support the strategy execution Ensure the product is designed to meet customer needs and is aligned to the global GPS strategy Perform product performance analysis on a regular basis; provide directional change and drive optimization initiatives where needed Execute product development, approval of new features, enhancements, pilots Manage and maintain the Global Product Inventory (GPI) and ensure the product is sold to the designated client base only

Pricing and Revenue Management

Understand existing pricing tariff and own the annual certification of all relevant BCA fees aligned to GPS Undertake market research to ensure pricing is still competitive and relevant Define new pricing parameters and provide documented rationale to show how the respective product/services delivers a balanced exchange of value Ensure that any new price points or changes to prices are approved/noted at the relevant governance forums and align to the LOB’s Pricing Principles and Guidelines Undertake remediation projects where needed to manager risk, revenue and profitability streams

Risk and Control Management

As First Line of Defense - identify, assess, and monitor key product risks Own Product Governance including periodic recertification, needed documentation for product governance such as product process maps etc Embed relevant product specific recommendations from first, second and third line of defense Consult other product managers, service teams and risk stewards regarding trigger events and issues Work with the GDOCs and LoB teams to ensure correct product documentation storage / record keeping / audit trails maintained throughout the product lifecycle Ensure product documentation is regularly reviewed with appropriate stakeholders as part of the product review cycle Ensure the product is in line with local regulation and regional regulations where applicable Understand the Wholesale Risk and Control Framework related to the Account Servicing value stream

Commercialization Management

Understand and manage product distribution network, roles and responsibilities of those involved, including third party providers (internal/external) and channels that are used in relation to the product ( Internet Banking, Telephone Banking) Establish a consistent product performance metrics Establish an up-to-date product collateral (training material, internal/external factsheets etc) Establish a periodic training routine for front line, service and onboarding teams Facilitate internal / external comparison of product features (as appropriate) and establish mechanisms to obtain ‘Voice of Customer’ information ( customer surveys, analysis of complaints etc.) to input new product development and evolution of existing features

Account Servicing

Provide oversight and monitoring of account servicing activities as part of the account servicing value stream Understand Wholesale Clients Services (WCS), DBS WCAS processes, respective OKRs and KPIs and MI Collaborate with WCAS and WCS on design of process maps, monitor and facilitate the improvement of performance levels Work together with WCS, WCAS and LOB teams to identify tools and processes required to enable product/feature prelaunch activities ( user acceptance testing (UAT), operational guidelines, marketing materials) Requirements Able to demonstrate effective communication and influencing skills, and experience in operating within larger cross-functional organizations with matrix environment An agile self-starter (‘learning-by-doing’ attitude), with a curious mindset and strong eye on detail Lateral thinker with strong analytical and good problem-solving skills Experience in product management, client management, business transformation or operations Ability to work effectively with multiple business and technology partners to drive innovation and deliver product enhancements Commercially minded and focused on customer outcomes Ability to lead and motivate to ensure delivery of objectives in a timely and effective manner A team-worker with effective interpersonal skills and stakeholder management skills A highly motivated and committed individual with a deep desire to learn and excel Strong interpersonal and communication skills (written and verbal) High data literacy and IT skills (MS Office 365) Experience in cash management is desirable Familiar with current and future industry trends relating to account propositions, payments, liquidity, digital etc

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