VP Account Manager
Found in: Talent HK C2 - 2 weeks ago
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.
We are currently seeking a high calibre professional to join our team as a VP Account Manager.
Principal Responsibilities
Accountable for delivering account management excellence, effectively managing any risks and issues Accountable for managing a portfolio of Global Banking customers who bank with HSBC regionally/globally Accountable to retain revenue as well as achieve incremental revenues from existing portfolio of customers; Cross selling GPS products and providing superior service support for all GPS solutions Manages relationship with internal stakeholders including Relationship Managers, Sales, Product, Implementation and various other product partners Resolves global/regional/domestic account management issues and challenges as the final escalation point; identify and introduce service improvements to improve the overall client experience Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships Analyse clients’ activities and processes in order to provide advice and improvements client’s business processes through new products and services. Generate referrals for other Global Businesses, CMB, Private Banking, GBM, RBWM, as appropriate Keep abreast of external factors influencing international business economic, cultural, geographical, procedural and regulatory requirements Deliver the end-to-end client fulfilment model and ensure this is enhanced with internal initiatives and customer feedback Deliver service in compliance with group and regulatory requirements Requirements Bachelor’s degree in any related field or equivalent work experience Proven experience in a transaction banking equivalent role or managing Wholesale client relationships In-depth knowledge of industry standards related to all Cash Management products and services Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering and Sanctions Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues Ability to understand a client’s business and the fundamentals of running a business Ability to interact with customers at all levels (junior to c-suite) Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders Excellent time management, planning and organisation skills Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations Strong analytical, critical thinking, problem-solving skills Self-starter, able to work independently and team motivational skills Proven ability to deliver creative and flexible customer solutions-
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