Business Account Acquisition

3 weeks ago


Hong Kong, Hong Kong SAR China The Bank of East Asia Full time
Responsibilities
Handle customers’ enquiries on new corporate account opening in a professional and courteous manner through support on business hotline Identify customers' needs and match their needs with appropriate products and services to maximize business opportunities Build relationship with various business sources to acquire new business referrals Provide professional and appropriate advice in the best interests of customers and with regard to their unique circumstances Provide first-class customer service which meet the standards / requirements / guidelines prescribed by all concerned regulators as well as the Bank Response to customer feedback in a timely manner and follow through on our promises to customers without delay Monitor and ensure the proper operation of the voice recording system Liaise with other teams/departments for case referrals/investigation
Requirements
University graduates preferred Passed HKSI Paper 1,7,8 or an Exempted / Qualified Securities Dealer Passed IIQE Paper 1,2,3 & MPF With a minimum of 5 years’ banking experience cover the following: At least 1 year working experience in retail banking field Sound knowledge of corporate account related products and services, and capable of delivering excellent services Proactive, independent, result-oriented, and a good team player Good PC knowledge Good command of both spoken and written English and Chinese, preferably including Putonghua

(Candidates with less experience will be considered for the post of Assistant Business Account Acquisition & Engagement Manager)




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