Vice President, Account Manager

2 weeks ago

Hong Kong, Hong Kong SAR China HSBC Full time

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Payments Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking a high calibre professional to join our team as a Vice President, Account Manager.

Principal Responsibilities

Accountable for delivering account management excellence, effectively managing any risks and issues Accountable for managing a portfolio of Commercial Banking customers who bank with HSBC regionally/globally Accountable to retain revenue as well as achieve incremental revenues from existing portfolio of customers; Cross selling Global Payment Solutions products and providing superior service support for all GPS solutions Manages relationship with internal stakeholders including Relationship Managers, Sales, Product, Implementation and various other product partners Resolves global/regional/domestic account management issues and challenges as the final escalation point; identify and introduce service improvements to improve the overall client experience Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships Analyse clients’ activities and processes in order to provide advice and improvements client’s business processes through new products and services Generate referrals for other Global Businesses, Commercial Banking, Private Banking, Global Banking & Markets, Wealth & Personal Banking, as appropriate Keep abreast of external factors influencing international business economic, cultural, geographical, procedural and regulatory requirements Deliver the end-to-end client fulfilment model and ensure this is enhanced with internal initiatives and customer feedback Deliver service in compliance with group and regulatory requirements Requirements Proven experience in a transaction banking equivalent role or managing Wholesale client relationships In-depth knowledge of industry standards related to all Cash Management products and services Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering and Sanctions Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues Ability to understand a client’s business and the fundamentals of running a business Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations Proven ability to deliver creative and flexible customer solutions

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