Senior Customer Service Clerk, Air Operations

4 months ago


Hong Kong, Hong Kong SAR China FedEx Full time

To provide customers with the highest quality service by providing consistent customer service in order to ensure timely booking arrangement.

· Respond to the external/internal customers within timeframe set once receiving enquiries through email, telephone, fax.

• Be strong responsible for being as the ownership of specific account once assigned by his/her supervisor at the beginning of point of contact with the customers till completing the booking orders.

• Be sensitive and accurate on providing data to the internal and external customers.

• Customer satisfaction is our CS core value to serve every kind of the customers.

• Pro-active communication with customers is necessary to enhance world class customer service.

• Coordinate with sub-contractors/Ops/Sales/Overseas to execute the shipment as per SOP’s requirements.

• Report/Client system is needed to update as when it is required.

• Be ready and assigned for special duties or ad hoc project as when and if necessary.

• Monitor customer KPI

Academic:

• F.5 or above, Diploma in Logistics Studies is preferable

Experience & knowledge:

• At least 1 year experience in customer service area, preferably in freight forwarding industry

• Capable of handling correspondence independently is advantage

• Must be fluent in English, Mandarin and local languages required for smooth operation of business.

• Knowledge of excel software is a must

Attribute:

• Good attitude, Reliable

• Organized

• Hard working

• Customer & result-focused


我們的企業

FedEx Logistics提供全球範圍內的電子商務、貨運代理、進出口服務。通過提供綜合國際海運和空運代理、地面運輸和派送、報關代理、貿易和報關諮詢服務,以及先進的電子商務和貿易便利化解決方案,我們幫助各種規模的客戶解決全球運輸貨物的複雜問題。

我們的哲學

員工 - 服務 - 利潤。我們在意我們的員工,所以員工能夠提供完美的服務給我們的顧客,由此顧客給予聯邦快遞足以成長的利潤。我們在同業中的成功源自於員工。透過員工 - 服務 - 利潤的哲學,我們擁有鼓勵員工創新的工作環境,以提供顧客盡所能最高質量的服務。

我們的文化

我們推崇創新、正直和承諾。我們有許多正式的政策、程序和方案來鼓勵我們的員工個人或團隊的最佳表現。

我們的使命

我們力求成為同業中,致力於提供頂尖服務和成為領導品牌的最佳企業。

歡迎您瀏覽我們的網站,希望您在FedEx Logistics的求職經歷會有所收穫。我們期待您的消息



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