Assistant hospitality manager

4 weeks ago

Central And Western District, Hong Kong SAR China Audemars Piguet Full time

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business. If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your careerJob Description MISSIONThis position will be responsible to oversee and drive the successful implementation of the brand’s client experience strategy. Supporting the Boutique / AP House Management and be the bridge between Brand / Retail team and front-line staff, he/she will play a key role in driving the understanding of client preferences and manage client engagement action plans at AP Houses in Hong Kong. The position will plan and execute client engagement opportunities to develop long term client relationships, measure and ensure delivery of quality client experience in AP House Hong Kong and maintain strong relationships with strategic partners to ensure premium treatment to clients. He or she will also play a crucial role in driving and uplifting the customer centricity mindset of the team. RESPONSIBILITIESClient Experience Management Develop customer experience and reinforce brand messages in line with the company’s values Work closely with retail team to improve customer experience to create loyalty to the brand and to generate sustainable business growth Follow-up Mystery Shopping and set up necessary action plans with regards to hospitality and customer experience Meet and engage with clients to understand their needs, preferences and expectations Benchmark the competition in terms of client experience Act as a lifestyle specialist of the company, be the main contact for luxury dining and entertainment establishments, maintain strong relationships with partners in Hong Kong Coach the team to instil hospitality and customer-centric mindset, as an effort to continuously elevate overall customer experience at AP House Macau Monitor and reinforce professional grooming of the team Training Work closely with Human Resources and Training Manager to define training programs for the team’s competence in hospitality (e.g. F&B, dining etiquette, luxury lifestyle etc)Brand Activations Be the main contact point for Brand, CRM and Retail departments to assist in brand activation events and activities Welcome and follow up local and international VIP clients in events Qualifications Additional Information Audemars Piguet offers a competitive and comprehensive compensation and benefits package. Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.#J-18808-Ljbffr

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