Service stylist

Service Stylist (Guest Relations) - The Langham, Hong Kong Be among the first 25 applicants Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong. Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long-term growth of the Hotel by increasing hotel's revenue and delivering high standards in guest experience in alignment with the culture and values of Langham Hospitality Group. Responsibilities Greet VIP, limousine arrival guests, Brilliant members and repeat guests with special recognition and service personally. Perform in sophisticated personalized services as attending to special requests by guests and exceeding expectations. Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs. Assist in handling guest complaints and referring them as necessary and assist in follow up on corrective action. Assist the Front Desk and Head of Guest Relations in maintaining overall guest’s satisfaction in hotel lobby. Perform any other duties as required in meeting hotel guest’s expectation. Qualifications Holder of Higher Diploma in hospitality-related discipline; University graduate is preferred. Minimum 1 - 2 years guest services experience; Front Desk experience is a plus. Pleasant, service-oriented and professional attitude. Sociable, mature and outgoing personality are required. Strong Command of English, Cantonese and Mandarin (Conversational and Written); Additional language would be an advantage.*Fresh Graduate will also be considered. To apply, please send us your resume with current & expected salary to Human Resources. Seniority level Associate Employment type Full-time Job function Management and Customer Service Industries Hospitality, Food and Beverage Services, and Travel Arrangements#J-18808-Ljbffr