Guest services supervisor

2 weeks ago

Central And Western District, Hong Kong SAR China Langham Hospitality Group Full time

Guest Services Supervisor (Front Desk) - The Langham, Hong Kong Be among the first 25 applicants About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying'n Flo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia, and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues, and the world around us. We foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision of building great memories together. The Langham, Hong Kong Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to maximize the long-term growth of the Hotel by increasing revenue and delivering high standards in guest experience in alignment with the culture and values of Langham Hospitality Group. Responsibilities Perform front desk/lobby supervisory duties including hotel guests check-in & check-out, inquiries, and cashier; Greet VIP guests; assist the Langham Club, Business Centre, and Guest Services areas whenever necessary; Handle guest comments and complaints with tact in accordance with the hotel's policies and procedures; Promote hotel facilities including Health Club, Business Centre, and F&B outlets; follow up on amenities orders on a daily basis; Provide on-the-job training to new colleagues; Handle ad hoc projects assigned by management. Qualifications Minimum 3 years working experience in the hotel industry (Minimum 1 year for Supervisory duties). Diploma or above. Independent & confident to work under pressure. Good interpersonal skills. Good team player with excellent communication skills in both English & Chinese; Additional language would be an advantage. To apply, please send us your resume with current & expected salary to Human Resources. For more information about the property, please visit Langham Hotels. Seniority Level Associate Employment Type Full-time Job Function Management, Customer Service Industries Hospitality, Food and Beverage Services, Travel Arrangements#J-18808-Ljbffr

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