Front Office Supervisor

3 weeks ago

Central And Western District, Hong Kong SAR China Shangri-La Group Full time
Requisition ID

171010

- Posted -

Hong Kong SAR

-

Island Shangri-La, Hong Kong

-

Rooms

-

PermanentRenowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon

Shangri - La , Island

Shangri - La , Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest's needs.As an employer with industry-leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.We are looking for a Front Office Supervisor / Front Office Host based at Island Shangri-La Hong Kong

As a Front Office Supervisor, we rely on you to:

Ensure all interactions with guests are handled professionallyPerform check-ins and check-outs, as well as cashiering functions efficientlyBuild relationships with guests to delight and gain loyalty, maximizing guests' satisfactionPrepare and conduct skills training for new team membersWe are looking for someone who has:

Higher Diploma or above in Hospitality Management or other related disciplinesMinimum 5 years of relevant experience in sizable hotels, including 2 years of experience in a supervisory roleStrong leadership, interpersonal, and organizational skillsCustomer-oriented, outgoing, and independent individualExcellent command of spoken English, Cantonese, and PutonghuaCandidates with less experience will be considered as Front Office HostAll information provided by applicants will be treated in strict confidence and used only for recruitment purposes.

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