Assistant Director of Sales

4 weeks ago

Central And Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time
Mandarin Oriental, Hong Kong is looking for an Assistant Director of Sales / Senior Sales Manager – Leisure to join our Sales & Marketing team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning services and impressive facilities for 60 years, it is a much-loved address for those seeking an exclusive sanctuary in the heart of the city. The hotel’s spacious rooms and suites offer magnificent views of the renowned Victoria Harbour and the city’s skyline. A collection of nine outstanding restaurants and bars, including two that hold Michelin Star status, a luxurious club lounge, a Shanghainese-inspired holistic spa, an indoor pool and a state-of-the-art fitness centre, make Mandarin Oriental, Hong Kong the quintessential “home away from home” for discerning leisure and business travellers alike.About the jobBased at the Mandarin Oriental, Hong Kong within Sales & Marketing in Hong Kong, the Assistant Director of Sales / Senior Sales Manager – Leisure is responsible for generating rooms business from existing and potential corporate accounts, coordinating customer requirements with other departments in order to achieve maximum guest satisfaction and profitability for the hotel. The Assistant Director of Sales / Senior Sales Manager – Leisure reports to the Director of Sales.As Assistant Director of Sales / Senior Sales Manager - Leisure, you will be responsible for the following duties:Sales Representative for both Mandarin Oriental, Hong Kong and The Landmark Mandarin Oriental, Hong Kong.Be responsible for developing and achieving room night and revenue production goals set for Luxury Agents, Leisure Wholesale and Group Leisure segments agreed in Marketing Plan.Manage and develop accounts from Short-haul and Long-haul leisure wholesale, luxury agencies, DMCs, Airlines and room only groups from all markets.Monitor own accounts’ monthly production and attend Monthly Account Review Meeting.Work with Mandarin Oriental Hotel Group’s Global Sales Team / Regional Sales Team of assigned territories to ensure that all targets set in the Measurable Results System are achieved.Execute sales action plans to service all wholesale accounts locally and overseas.Greet VIP guests or groups upon arrival and farewell them upon departure.Maintain up-to-date database in hotel systems.Prepare weekly activities reports.Ensure that all in-house guests receive service levels with the hotel standards.Conduct site inspections.Follow up on all sales leads as pertained.Participate in familiarisation groups entertainment as and when required.Participate in any projects as and when assigned by the direct superior.Participate in overseas sales trips and, when required, complete all sales reports within one week of the trip.Establish contact with local and overseas corporations and solicit business opportunities.As Assistant Director of Sales / Senior Sales Manager - Leisure, we expect from you:Degree holder in Business Management, Hospitality Management or relevant discipline.3-5 years relevant experience preferably in luxury hotel.Dedication to providing great customer service.Self-motivated, willing to learn and able to work under pressure with tight timelines.Good communication and negotiation skills with both internal and external guests.Excellent written and spoken English, Cantonese and Putonghua.Candidate with less experience will be considered as Senior Sales Manager.Our commitment to youLearning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.We’re Fans. Are you?

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