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Guest Service Agent

4 weeks ago

Central And Western District, Hong Kong SAR China Mondrian Hong Kong Full time
Be among the first 25 applicants.Culture Focused / Environment & Sustainability / Diversity & Inclusion / Professional Development / Giving Back

are core values of Mondrian Hong Kong, a brand new luxury lifestyle hotel in Tsim Sha Tsui.Part of Ennismore in a joint venture with Accor, we are creating the fastest growing Lifestyle Hospitality Company globally, driven by bold, captivating design and an expressive, playful mindset.Mondrian Hong Kong is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.We are looking for passionate individuals who share our values and are excited to be at the heart of the most exciting cultural scenes in the world, providing a playful framework for guests and locals alike to immerse themselves in Mondrian’s progressive, forward-thinking approach.Join us on this incredible journey pushing boundaries and delivering a modern approach that surprises and challenges the status quo.We Offer:Superior remuneration and benefitsMedical BenefitsAnnual Bonus and Incentive PlanTravel benefitsF&B DiscountsLaundry and Phone AllowanceInclusive work spaceFlexibility at the workplaceFast growth opportunitiesWho we are looking for:We are looking for people who enjoy

fun

and

laughter

at work and are excited about a

new brand

and the company's

amazing future growth

and development opportunities. Someone who loves working as

part of a team , embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys

exploring new things , and is driven by success.What will you do:Complete check-in and check-out processes efficiently and anticipate critical situations to assist wherever necessary.Answer guest e-mails and ensure that they are processed according to procedure and in a timely manner.Provide the highest standard of CUSTOMER service, striving to go the extra mile by being intuitive, refined, and engaging.Knowledge & Skills:Excellent communication and interpersonal skills, with the ability to interact with guests of diverse backgrounds.Ability to work in a fast-paced environment, including weekends, holidays, and overnight shifts.Seniority Level

Entry levelEmployment Type

Full-timeJob Function

Sales and General BusinessIndustries

Hospitality

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