Senior / at your service agent (telephone operator)

4 weeks ago


Central And Western District, Hong Kong SAR China Courtyard By Marriott Hong Kong Full time

Senior / At Your Service Agent (Telephone Operator) (5-day work)International Hotel Brand under Marriott Group Career Development and Internal Transfer Opp. Begin. Belong. Become. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Job Responsibilities: Operate telephone switchboard station in order to answer telephone calls Provide information to guests about room features, property amenities, and local areas of interest Answer all guest calls to process their requests (e.g. wake up calls, screening calls), provide assistance (e.g. internet access issues) and address their concerns Log all guest requests or issues into computer accurately, contact appropriate individual or department (e.g. F&B, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction Advise guests of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required Other duties as assigned by Supervisor Requirements: Good spoken, written and reading ability in English, Cantonese and Mandarin Proactive, with strong communication and problem-solving skills Able to work under pressure Degree or diploma holder of Hospitality or related studies Previous hotel related working experience (especially in F&B) is preferable Candidates with more experience will be considered as Senior AYS Agent Apply Now or send your resume (stating your expected salary and earliest reporting date) to the Human Resources Department. Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, Diversity Inc. and Great Places to Work Institute, among others. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.#J-18808-Ljbffr



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