Senior manager, inflight services operations and transformation

4 days ago

Central And Western District, Hong Kong SAR China HK Express Full time

Senior Manager, Inflight Services Operations and Transformation Job no: 497739 Work type: Full time Location: Hong Kong SARDepartment: Inflight Services HK Express is Hong Kong's first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world. Like you, we love to travel and discover new places across the world's most diverse and dynamic region; at HK Express, we're opening up new travel experiences that inspire and invigorate millions of people across the region we're proud to call home. Everything we do is focused on encouraging the spirit of adventure. Role Purpose Review performance data and activity, monitor and measure departmental productivity, KPI achievement and overall effectiveness. Oversee inflight services transformation projects aimed at optimizing processes, enhancing operational efficiency, and driving productivity within the organization. Liaise with stakeholders to ensure the efficiency of business processes and procedures. Responsible for safety and security related to operational functions of cabin operations. Ensure operations are conducted in accordance with applicable regulations and HKE's policies, standards, and requirements. Make decisions regarding risk tolerability associated with cabin operations based on the operational Risk Matrix. Partner with Operational Control Centre Department in manpower planning and effective deployment of cabin crew resources. Provide guidance and oversight of inflight services standards, inflight sales, quality assurance, and operational requirements. Oversee budget, reporting, planning, and auditing for Cabin Crew Operations and Transformation. Prepare reports for senior management review. Coach, manage, and motivate the reporting teams to achieve functional efficiency and effectiveness. Perform management flying duty, or conduct observation flights as required. Perform any other related support duties as assigned. Qualifications Minimum 8 years relevant work experience, including minimum 4 years in the aviation industry. Bachelor's degree or above. Possess good academic qualifications and sound judgment. Strong leadership skills and ability to gain respect from the team and execute strategy and operations effectively. Mature-minded and decision-oriented. Proficient in Chinese and English. Your Future Work Life Fly anywhere we fly for free with your friends and family to explore the world. Hybrid working with flexibility in workplace and working hours to foster work-life harmony. Open office to collaborate, connect, and share great ideas. Energetic and multicultural teammates from up to 50 nationalitiesCompany-organized shuttle buses connecting the workplace with major locations in HK Island, Kowloon, and N. T. Advertised: 17 Feb 2025 China Standard Time Applications close:#J-18808-Ljbffr

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