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Assistant Boutique Manager

4 months ago

Hong Kong, Hong Kong SAR China Richemont Full time

Job mission

As an Ambassador of the Maison, he/she is responsible of the development and optimization of the team performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

Main accountabilities

 

1 Team Management & People Development

  • Designs the optimum organization, recruits the right profiles and ensures proactively talent pipe¬line in his/her boutique. Drives performance and compensation management, ensures people de¬velopment (career committees, mid-year discus¬sions, training & development plans), motivates and reinforces engagement
  • Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their collective and individual implication
  • Supervises on a day-to-day basis the Care Service team

2. Boutique Performance & Sales Achievement

  •  Makes a diagnosis based on a solid performance analysis, review of competencies and environ¬ment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets
  • Guarantees the implementation and regular mo¬nitoring of the action plans and amends modifi-cations if necessary
  • Optimizes boutique performance and profitability
  • Monitors boutique KPIs

3. Boutique Operations & Administration

  • Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines
  • Supervises the boutique back office and admi¬nistration
  • Oversees the boutique maintenance

4. Client Relationship & Portfolio Development

  • Is the warrant of a unique and highly professional client service within the boutique
  • Leads the implementation and monitoring of the ROI for client relationship programs and actions
  • Acts as an Ambassador of the Maison and builds direct contact with VIPs

 

Key skills

  • Management and leadership skills
  • Business acumen
  • Strategic thinking
  • Client intelligence
  • Excellent representation skills