Current jobs related to Client Service Manager, Officer - Hong Kong - State Street

  • Manager, AML Reporting

    5 months ago

    Hong Kong, Hong Kong SAR China Corporation Service Company Full time

    Manager, AML Reporting & Compliance Client Services Hong Kong Monday - Friday, 9am - 6pm  Hybrid Some of the things you’ll be doing: Serves as the designated AML compliance officer, money laundering reporting officer and/or deputy money laundering reporting officer to client entities, with the corresponding duties and responsibilities...

  • Regulatory Compliance Services Officer

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    Job SummaryWe are seeking a highly skilled Officer, Regulatory Compliance Services to join our team at Corporation Service Company.Your Key ResponsibilitiesPerform Anti-Money Laundering (AML)/Counter-Terrorism Financing (CTF) checks and follow up with investors on required Know Your Customer (KYC) documents, including FATCA/CRS-related forms and...

  • Officer, Regulatory Compliance Services

    5 months ago

    Hong Kong, Hong Kong SAR China Corporation Service Company Full time

    Officer, Regulatory Compliance Services Hong Kong Mon - Fri, 9am - 6pm Hybrid The position  Our Regulatory and Compliance Services (RCS) ensure our clients to meet both their local and global regulatory needs and provide customized support to keep our clients informed of the evolving regulatory requirements impacting their business. Our team based...

  • Client Services Officer

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China State Street Full time

    Who we are looking for We are currently seeking a skilled and distinguished professional to join our Client Service Team as a Client Services Officer. In this role, you will serve as a vital link between clients and our organization, ensuring seamless navigation through our services by connecting clients with the right subject matter experts within State...

  • Client Services Manager, Family Office

    2 months ago

    hong kong, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Client Services Manager, Family Office (Ref. No.: 26433) Our client, a Financial Institution, is looking for high-caliber person to fill the position. Job Duties To source, on-board and manage relationships with clients such as family offices, UHNWs, corporate investors and other investor types Liaise and collaborate with Business Development team & Product...

  • Client Service Manager, Officer

    3 months ago

    Hong Kong, Hong Kong SAR China State Street Full time

    Who we are looking for We are currently looking for an experienced and exceptional individual to join our Client Service Team as Client Service Manager. As a member of the client service team and representative of that team, you will be responsible to navigate clients through the company by connecting the clients with the appropriate subject matter...

  • Regulatory Compliance Officer

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    Join our team of regulatory experts at Corporation Service Company as a Regulatory Compliance Officer. In this role, you will be responsible for ensuring our clients meet their local and global regulatory needs.Our Regulatory and Compliance Services (RCS) team provides top-quality services to our clients, including on-boarding and provision of FATCA/CRS...

  • Regulatory Compliance Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    Job Title: Officer, Regulatory Compliance ServicesLocation: Hong KongJob Type: Full-timeIndustry: Financial ServicesAbout Us: Corporation Service Company is a leading provider of regulatory compliance services, ensuring our clients meet both local and global regulatory needs.Job Summary:We are seeking a highly skilled Regulatory Compliance Officer to join...

  • Office Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    Job Title: Office Administrative AssistantJob Summary:We are seeking a highly organized and detail-oriented Office Administrative Assistant to join our team at Corporation Service Company. The successful candidate will provide administrative support to our managers and team members, ensuring the smooth operation of our office.Key Responsibilities:Coordinate...

  • Senior AML Compliance Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    AML Compliance OfficerCorporation Service Company is seeking a highly skilled AML Compliance Officer to join our team. As a key member of our compliance team, you will be responsible for ensuring that our clients' AML/CFT programs are in compliance with Cayman statutory and regulatory requirements.Key Responsibilities:Review and maintain AML/CFT programs,...

  • Office Administrative Coordinator

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    Job Summary:The Corporation Service Company is seeking a highly organized and detail-oriented Office Administrative Assistant to provide administrative support to our management team and staff. As an Office Administrative Assistant, you will be responsible for coordinating internal events, meetings, and administrative activities, ensuring seamless...

  • Office Administrative Assistant

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    Job Title: Office Administrative AssistantJob Summary:The Office Administrative Assistant will provide administrative support to the management team and team members, ensuring the smooth operation of the office. This role will coordinate internal events, meetings, and administrative activities, requiring strong communication and organizational skills.Key...

  • Senior Officer, Client Services Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Senior Officer, Client ServicesAt HSBC, we're committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.Key Responsibilities:Handle client...

  • Client Service Manager

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China State Street Full time

    Job Title: Client Service Manager, OfficerWe are seeking an experienced and exceptional individual to join our Client Service Team as Client Service Manager. As a member of the client service team and representative of that team, you will be responsible for navigating clients through the company by connecting them with the appropriate subject matter experts...

  • Officer, Client Onboarding

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China 00541 Citibank (Hong Kong) Limited Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our Client Onboarding & Servicing Team as an Officer. As a key member of our team, you will be responsible for resolving customer inquiries, supervising escalated issues, and providing efficient and effective customer service to our clients.Key ResponsibilitiesResolve customer...

  • KYC Onboarding Officer, Client Services

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China United Overseas Bank Full time

    KYC Onboarding Officer, Client Fulfillment & Services Company Overview United Overseas Bank Limited (UOB) stands as a prominent financial institution in Asia, boasting a comprehensive network that spans over 500 branches and offices across 19 countries and territories within the Asia Pacific, Europe, and North America. With a legacy of more than 80...

  • Client Services Manager

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aon Full time

    Unlock Your Potential as a Client Services Manager at AonAon is a global leader in risk management and human capital consulting, and we're shaping decisions for the better to protect and enrich the lives of people around the world.As a Client Services Manager, you'll play a vital role in providing exceptional support to our clients, ensuring their needs are...

  • Senior Officer, Client Services Professional

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    About the RoleWe are seeking a high-calibre Senior Officer to join our Client Services team at HSBC Private Bank. As a key member of our team, you will be responsible for delivering exceptional client service and support to our business owners and their families. Your expertise in client relationship management, business operations, and communication skills...

  • KYC Onboarding Officer, Client Services

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China United Overseas Bank Full time

    KYC Onboarding Officer, Client Fulfillment & Services Company Overview United Overseas Bank Limited (UOB) stands as a prominent financial institution in Asia, boasting a vast network that encompasses over 500 branches and offices across 19 countries and territories throughout the Asia Pacific, Europe, and North America. With a rich history exceeding...

  • Officer, Client Onboarding

    5 months ago

    Hong Kong, Hong Kong SAR China 00541 Citibank (Hong Kong) Limited Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

Client Service Manager, Officer

3 months ago

Hong Kong, Hong Kong SAR China State Street Full time

Who we are looking for

We are currently looking for an experienced and exceptional individual to join our Client Service Team as Client Service Manager. As a member of the client service team and representative of that team, you will be responsible to navigate clients through the company by connecting the clients with the appropriate subject matter experts within State Street locally or across locations. The Client Services Manager is expected to interact with all levels of professionals both internally & externally. Therefore, exceptional interpersonal and communication skills are required. The Client Services Manager will also manage regular client reviews to ensure service quality and coordinate resolution of client change requests to appropriately meet client expectations.

Why this role is important to us

You will be joining the Client Service function under State Street Investment Services, Hong Kong. State Street’s Investment Services business provides a full range of custody, accounting, fund administration, risk and performance analytics, reporting, and related services for public and alternative assets, as well as multi asset-class investments. We are an essential partner to global investment and wealth managers, asset owners, official institutions, and central banks, providing critical infrastructure and expertise to help our clients streamline their operating models, harness data to make better-informed investment decisions, and seize growth opportunities in ever-changing market environments. Our combination of consistency and creativity is what helps our clients face the future with confidence that allows us to deliver a comprehensive, holistic approach to each client relationship. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.

What you will be responsible for

As Client Service Manager, Officer you will

  • Be the primary client contact point for State Street’s services on the assigned clients
  • Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street’s full range of services as their needs and our services evolve
  • Manage activities in servicing client relationships and client services delivery i.e. respond to escalated issues, communicate resolution to clients, monitor metrics around inquiries being resolved at point of contact, and escalate unresolved issues to senior management as needed
  • Prepare and arrange regular services review meetings and annual due diligence with clients; coordinate and execute client project or change request related preparations and analysis
  • Coordinate and assist in senior level executives visits to clients for relationship building
  • Keep senior manager informed of new developments, service issues, and new business opportunities from clients
  • Facilitate cross-functions/teams communication to resolve client issues/queries and deliver high quality services
  • Promote a collaborative cross-business and jurisdiction environment that fosters change and innovation
  • Provide Subject Matter Expertise for new business on-boarding and other projects as required
  • Drive relevant project work to improve client service
  • Effectively deliver key messages & communication to ensure relevant parties are informed of any client’s activities
  • Assist with compliance/fiduciary reviews, controls, and audits as appropriate
  • Sound risk and compliance controls with immediate resolution of non-compliant items identified
  • Adhere to State Street corporate policies and procedures including but not limited to the Standard of Conduct
  • Perform other duties as required

What we value

  • Strong leadership skills - the candidate must be very comfortable with taking on responsibility and accountability.
  • Strong communication skills - there is a significant amount of interaction with clients, senior management and other key stakeholders.
  • Strong change agent – the team and company generally are undergoing a significant amount of change and transformation in terms of processes, operating model and business requirements. We need someone who is willing to embrace and address these challenges.
  • Strong technical, critical thinking and creative thinking skills – the range of daily issues as well as the need to come up with creative solutions to client requests requires an adaptable and creative approach.

Education & Preferred Qualifications

  • University Graduate
  • 5-8 years of asset servicing experience in custody / fund accounting / fund administration environment with significant exposure client services
  • Possess a high level of professional maturity and be able to communicate with clients, managers and peers as well as demonstrated stakeholder management experience
  • Strong verbal & written communication, interpersonal, analytical and time management skills
  • Strong team player, self-motivated, ability to work effectively and autonomously
  • Effective problem solving
  • Strong English and Chinese (both Cantonese and Mandarin) language fluency
  • Previous financial services experience and market knowledge are essential

For further information, and to apply, please visit our website via the “Apply” button below.