Officer, Client Onboarding

6 days ago

Hong Kong, Central and Western District, Hong Kong SAR China 00541 Citibank (Hong Kong) Limited Full time
About the Role

We are seeking a highly skilled and motivated individual to join our Client Onboarding & Servicing Team as an Officer. As a key member of our team, you will be responsible for resolving customer inquiries, supervising escalated issues, and providing efficient and effective customer service to our clients.

Key Responsibilities
  • Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
  • Identify opportunities to offer value-added products and services while adhering to strict laws and regulations governing Telesales
  • Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
  • Assist with ongoing Lean and process improvement projects
  • Resolve complex problems based on best practice/precedence, escalating as needed
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
  • Relevant experience
  • High School diploma or equivalent
  • Proficient in Microsoft Office
  • Ability to work occasional weekends to support Pega releases and COB testing
  • Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's)
  • Demonstrated analytical skills and mathematical knowledge
About Citi

Citi is a global bank with a long history of innovation and customer service. We are committed to providing our employees with the resources and support they need to succeed in their careers and make a positive impact in their communities.

We are an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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