Digital Transformation Leader
6 days ago
About the Role
Prudential plc is seeking a talented and results-driven Digital Transformation Leader to join our Group office as an individual contributor. In this strategic role, you will play a key part in executing and delivering digital projects, enhancing digital platforms, and optimizing digital experiences and usability across our various Local Business Units (LBUs).
You will be the driving force behind managing digital KPIs group-wide and ensuring that each LBU aligns with and achieves the group's strategic digital priorities. You will play a crucial part in our digital transformation journey, helping us to redefine the digital landscape in the insurance industry and to provide a seamless, state-of-the-art experience to our customers.
Key Responsibilities
- Spearhead the delivery and execution of digital projects, ensuring a cohesive and superior digital experience across all digital touchpoints and platforms.
- Collaborate with LBUs to support and guide the execution of digital initiatives, ensuring they are in sync with group-wide strategic digital priorities.
- Establish, manage, and report on digital KPIs group-wide and across LBUs, setting clear targets and benchmarks for digital performance and customer engagement.
- Work closely with the Chief Officer, Marketing Technology and Digital to align digital initiatives with broader business goals.
- Drive the continuous enhancement of digital platforms through user-centric design, innovative technology integration, and regular usability testing.
- Lead cross-functional teams and work in tandem with stakeholders at all levels to ensure smooth and efficient project delivery.
- Foster a data-driven culture, utilizing analytics and user feedback to inform decision-making and prioritize digital enhancements.
- Craft and maintain a digital roadmap that aligns with the group's vision, and adapts to changing market trends and consumer behaviors.
- Champion digital best practices and processes, including agile project management, to increase efficiency and effectiveness in digital operations.
- Act as a digital evangelist within the organization, advocating for digital transformation and the adoption of new technologies and methodologies.
- Ensure that all digital initiatives adhere to regulatory standards and privacy laws across multiple jurisdictions.
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