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Customer Journey Designer

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Oliver James Full time

We're seeking a talented Customer Journey Designer to join our team at Oliver James and lead innovative customer experience initiatives.

About the Job:

This role requires a deep understanding of the insurance industry and the ability to shape user-centered digital experiences.

Responsibilities:

  • Lead end-to-end customer experience initiatives to align with broader business goals
  • Conduct user research with target groups to gather valuable insights
  • Collaborate with cross-functional teams to achieve business objectives

You'll Need:

  • 5-10 years of proven experience in UX design
  • Minimum 5 years of hands-on experience leading creative strategies and executing digital product design solutions
  • Expertise in Figma, Sketch, InVision, Illustrator, Photoshop, and InDesign