Associate Designer
2 days ago
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
JOB OBJECTIVES
Work on the analytic of Voice of Customers (VOC) programs that captures customer insights, pain points, features requests and needs across customer segments, various products and touch points . Closely work with the key stakeholders to drive continuous enhancements in the Customer Journeys
PRINCIPAL RESPONSIBILITIES
VOC Program Design, Application & Advisory
- Involve and support in new and emerging VOC programs and dashboard that provide the Bank with actionable customer experience insights, including but not limited to design, operations, reporting, analysis, closed loop process, fulfillment
- Perform analysis of VOC data (including but not limited to customer surveys, complaint, digital & transactional data) to predict and identify key opportunities for improvement in customer journeys; and monitor VOC closed-loop resolution
- Provide support to business units on the VOC program development and implementation, including ad-hoc in-house online research to facilitate business units to identify strategic opportunities
- Provide support in tracking staff service at branches and hotlines through managing Mystery Shopper Programme (MSP) to identify service gaps in customer journeys
- Liaise and manage the external vendors to ensure the quality and accuracy of the deliverables and in compliance with the requirements
- Perform UAT and checking in VOC data, processes, and reporting
- Participate in the strategic initiatives and projects (e.g. Managing through Journeys MtJ, Horizontal Organization) or partner with the various business units to improve the customer experience and address service gaps
- Support cross-functional insight reviews and action-planning meetings with senior management and internal stakeholders such as local/ regional/ group CE management meetings
- Ensure that process & procedures, and data usage in compliance with the bank guidelines and applicable data protection rules respectively
- Support in the audit and compliance reviews, as well as Business continuity management
- Support team administrative duties
- Audit/ Compliance review coordination
- Bachelor's degree in Market/ Quantitative Research, Statistics, Data Management, or any related fields
- At least 3-4 years proven experience in Customer Experience, Customer Insights, Business Analytics or Market Research in financial institutions, consultancy firms
- Knowledge of a variety of survey design, data management and dashboard development
- Good in MS applications, in particular Excel and Power Point
- Experience in using Qualtrics, Qlik, or similar enterprise level tools is a plus
- Knowledge of applications with Artificial Intelligence/ Machine Learning (AIML) is a plus
- Capable of analyzing and interpreting a mix of qualitative and quantitative data
- Experience in project management, working in cross functional teams and managing multiple projects/ tasks simultaneously
- Good presentation, verbal & written communication skills
- Active team player with strong critical thinking, influencing, and interpersonal skills, and motivated to work in an ever-changing environment
- Attention to details, willing to learn
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified
-
Associate Creative Director
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China AIR Concepts Full time**Job Description**AIR Concepts is seeking a talented Associate Creative Director to join our team in Hong Kong.About the Role:This is a mid-to-senior level position responsible for leading the development of integrated campaigns, combining traditional and cutting-edge approaches.Key Responsibilities:Develop and execute visual storytelling strategies across...
-
Graphic Design Associate
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Occasions Asia Pacific 天機亞太集團 Full timeJob OverviewThe Graphic Designer will work on creative proposals and projects (both digital and analogue) on a wide variety of projects with clients spanning from luxury to corporate, in the areas of tourism, lifestyle, fashion, real estate and hospitality.This role is an excellent opportunity for a skilled Graphic Designer to join our team and contribute to...
-
Multimedia Designer
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Sheraton Hong Kong Hotel & Towers Full time5-day Work, Duty Meal, Medical & Life Insurance Competitive Salary and Discretionary Bonus Job Summary As a member of the Marketing Communications team, this role will support the hotel marketing strategies in developing, coordinating and executing creative solutions across the digital and offline media. To be successful in this position, the candidate...
-
Manager, Special Design
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Trade Development Council Full time(Ref. No.: 3/03/MSD/ES/HKTDC) The Hong Kong Trade Development Council ("HKTDC"), the statutory organisation promoting Hong Kong's external trade, is looking for a dynamic and high caliber professional to join our Exhibition Services Department. Responsibilities: To create innovative design solutions that add value to events and other promotional activities....
-
Associate Creative Director
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China AIR Concepts Full time1 day ago Be among the first 25 applicants Leading Creative Tech Agency in Hong Kong Design Integrated campaigns, from traditional media to cutting-edge interactive experiences Work on global and regional brands Overview: Attention all Art-Based Associate Creative Directors Do you live and breathe creativity? Do you believe that big ideas can change the...
-
Intern Associate
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Prophet Full timeDirect message the job poster from Prophet Our approach to each engagement is designed to enhance the Intern Associate's potential for developing a cutting-edge capability in brand strategy consulting. Typical tasks assigned to Prophet Associate consultants include: Research and analysis; Competitive benchmarking; Financial modeling; Client deliverable...
-
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeJob Description - Senior Associate/Associate, Data/Business Analyst, Customer Proposition Analytics, Institutional Banking (2500003D) Job Description Senior Associate/Associate, Data/Business Analyst, Customer Proposition Analytics, Institutional Banking - ( 2500003D ) Business Function As the leading bank in Asia, Group Strategy, Transformation, Analytics...
-
Creative Research Associate
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China ARTBAT LIVE LIMITED Full timeWe are seeking a motivated Junior Research Associate with a Bachelor's degree in Computer Graphics, Creative Technology, Digital Media, or a related field that blends technical and artistic expertise.Key Responsibilities:Data Acquisition & Preparation: Identify and collect multimedia datasets (images, 3D models, videos, animations) for research and...
-
Logistics Operations Associate
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Flexport Full timeFlexport is revolutionizing the freight forwarding industry with cutting-edge technology and talented individuals who share our vision. As an Account Management Associate, you'll play a critical role in helping us achieve our mission.Your responsibilities will include developing and implementing effective strategies to deliver exceptional client outcomes....
-
Associate Branding Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Prophet Full timeSucceed as a Brand Strategy Consultant with Prophet, where we unlock uncommon growth in the face of disruption.Our approach is designed to enhance your potential for developing a cutting-edge capability in brand strategy consulting. You will research and analyze complex data, develop financial models, create client deliverables, and manage projects.As a...
-
Graphic Communications Associate
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China WIT Talent Solutions Limited Full timeJob Description:Are you a creative and organized individual with a passion for graphic communications? We are seeking a Graphic Communications Associate to join our team at WIT Talent Solutions Limited. As a key member of our production team, you will be responsible for designing and producing high-quality visual materials that enhance our research reports...
-
Art Tech Research Associate
19 minutes ago
Hong Kong, Central and Western District, Hong Kong SAR China ARTBAT LIVE LIMITED Full timeWe are seeking a talented researcher to join our team as an Art Tech Research Associate. As an integral member of our research-focused position, you will explore advanced methods for analyzing and categorizing diverse multimedia content.Your key responsibilities will include identifying and collecting multimedia datasets (images, 3D models, videos,...
-
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Trade Development Council Full timeThe Hong Kong Trade Development Council is a statutory organisation promoting Hong Kong's external trade. Our Exhibition Services Department requires a high-calibre professional to join our team.Job ResponsibilitiesCreate innovative design solutions that add value to events and promotional activities.Coordinate different work parties to ensure projects are...
-
Railway Systems Development Associate
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeSalary and BenefitsWe offer competitive salaries and benefits to our employees, including health insurance, retirement plans, and paid time off.About the RoleWe are seeking a talented Operations Engineering Associate to join our team. As an Operations Engineer, you will be responsible for applying data analytics to improve train service performance and asset...
-
Senior Exhibition Designer
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Trade Development Council Full timeThe Hong Kong Trade Development Council is a statutory organisation that promotes Hong Kong's external trade.We are looking for a highly skilled professional to join our Exhibition Services Department as a Senior Exhibition Designer - Global Event Solutions.Responsibilities:To create innovative design solutions that add value to events and other promotional...
-
Creative Technology Associate
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China ARTBAT LIVE LIMITED Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a Junior Research Associate. In this role, you will be responsible for conducting research on data preparation, annotation, and preprocessing techniques.Key Areas of ResponsibilityData Annotation: Investigate and implement effective annotation methodologies for...
-
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Trade Development Council Full timeThe Hong Kong Trade Development Council is a statutory organisation promoting Hong Kong's external trade, seeking a dynamic and highly skilled professional to join our Exhibition Services Department.Job DescriptionWe are looking for a Senior Design Professional to create innovative design solutions that add value to events and other promotional activities....
-
Trading Desk Operations Associate
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Nicoll Curtin Full timeTrading Desk Operations Associate - Quant Trading This is a fantastic opportunity for an Operations Specialist with a vested interest in crypto and DeFi to join a Quant Trading team to support trading and funding operations as well as to streamline processes to support the growth of the Trading business. Responsibilities Provide dedicated end-to-end trade...
-
Associate Director
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China KPMG Full timeKPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients' needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment...
-
Research Associate in Precision Medicine
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Laboratory of Data Discovery for Health Limited (D²4H) Full timeData Science for Global Health: Join Our Team!The Laboratory of Data Discovery for Health Limited (D²4H) is a dynamic start-up that combines data science and global health to drive innovation and improve healthcare outcomes. We are looking for a talented Senior Research Assistant/Research Associate to join our team and contribute to cutting-edge research...