Head of Operational Excellence
4 days ago
FWD Group is a pan-Asian life and health insurance business with over 12 million customers across 10 markets.
We aim to deliver innovative propositions, easy-to-understand products, and a simpler insurance experience through our customer-led and digitally enabled approach.
Job Description:
This role will lead, own, and formulate the strategy and roadmap for operations management and strategy, including underwriting and claims aligned to FWD vision.
You will develop market-leading risk-based management frameworks and next-generation solutions to enable innovation and delivery of large-scale successful transformation for the creation of customer and business value to achieve sustainable business growth.
Key Accountabilities:
- Responsible to shape, direct, and articulate the strategy, vision, and plan for market-leading underwriting and claims enhancement using data-driven insights, customer, and business pain-points
- Responsible to ensure the strategy links in to FWD overall strategy and vision to enable the continuous improvement of strategic customer journey transformation KPIs
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