Operational Excellence Specialist

3 days ago


Hong Kong Island, Hong Kong SAR China HSBC Full time

Wealth and Personal Banking (WPB) is a key part of HSBC's strategy to open up a world of opportunity for our customers. As an Operations and Service Manager, you will be part of a dynamic team that provides borderless banking and world-class wealth management services.

Job Description

You will be responsible for managing the day-to-day activities of our operations team, ensuring that our customers receive the highest level of service and support. This includes coaching and developing direct and non-direct line reports to improve their skills and capability.

  • You will use your knowledge of products, processes, and procedures to address customer needs, both through the team and individually.
  • You will continually evaluate processes and procedures to support improved efficiency and effectiveness of operations, identifying areas for improvement and implementing changes as needed.

Requirements:

  • A strong understanding of operations management principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to coach and develop others to improve their skills and capability.


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