Operational Excellence Lead

5 days ago


Hong Kong Island, Hong Kong SAR China HSBC Full time

HSBC's Wealth and Personal Banking division is committed to providing unparalleled customer experiences through innovative solutions and exceptional service.

In this role, you'll oversee branch operations, supervise performance, and implement changes to drive branch success. Strong leadership and communication skills are essential, as well as the ability to mentor staff and promote operational integrity.

You'll work closely with colleagues across streams to deliver branch goals and instill HSBC's core values and business principles. The ideal candidate will have a proven track record of managing high-performing teams and driving business growth.

  1. Oversee Branch Operations
  2. Supervise Performance
  3. Implement Changes
  4. Mentor Staff
  5. Identify Coaching Needs
  6. Resource Customer Jobs
  7. Collaborate Across Streams
  8. Instill Core Values


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