Head of Operational Excellence

6 days ago


Hong Kong Island, Hong Kong SAR China HSBC Full time

We're looking for a highly skilled Head of Operational Excellence to join our team. In this role, you will be responsible for leading our Operational Excellence team, ensuring compliance with group policies and regulations, and providing strategic leadership and guidance to your team.

You will have excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders. You will also have experience in process improvement and quality control, with a strong understanding of regulatory requirements and industry standards.

In this role, you will be responsible for developing and implementing operational excellence strategies, leading quality assurance initiatives, and providing training and development opportunities to your team. You will also ensure that daily processing is completed within regulatory timelines and agreed service turnaround times.

If you're a motivated and experienced leader with a passion for operational excellence, we encourage you to apply for this exciting opportunity.

  1. Develop and implement operational excellence strategies to enhance efficiency and quality
  2. Lead quality assurance initiatives to ensure compliance with regulatory requirements
  3. Provide training and development opportunities to team members to enhance their skills and knowledge
  4. Ensure daily processing are complied with regulatory timeline and agreed service turnaround time
  5. Sponsor initiatives to enhance customer experience via streamlining and digital journey


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