Operational Excellence Leader

3 days ago


Hong Kong Island, Hong Kong SAR China HSBC Full time

Empowering Operational Excellence

The role of an Operational Excellence Leader is pivotal in driving execution and effective collaboration across the bank to achieve operational excellence, efficiency, and resilience.

As a key member of the Chief Operating Officer (COO) team, you will provide dedicated, strategic, and forward-thinking operational management support, both proactively and on an ad-hoc basis.

Your primary responsibility will be to lead our people strategies and promote cultural change within the HK COO function, curating departmental engagement events and development activities, handling communications and governance, and overseeing administrative tasks.

Key Responsibilities
  • Lead and coordinate initiatives that align with the People Strategy, aimed at cultivating a positive workplace environment, fostering staff development, and promoting a high-performance culture.
  • Create and manage comprehensive communication plans for both internal and external stakeholders, ensuring that teams understand the function's purpose, strategy, deliverables, and overall value.
  • Oversee the delivery of effective reporting and governance frameworks that assist management in achieving strategic objectives.
  • Develop and coordinate insightful management information and reporting to equip the COO and senior management with the necessary insights to steer the bank's strategies and initiatives effectively.
  • Support business management initiatives that align with the objectives and strategies of the HK COO.


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