Operational Excellence Coordinator

3 days ago


Hong Kong Island, Hong Kong SAR China Kuehne + Nagel AS Full time

We are seeking an experienced Operational Care Specialist to join our team and contribute to the delivery of top-notch logistics services.

Your Key Areas of Focus
  • Coordinating shipment details, communicating with stakeholders, and organizing transport according to customer expectations, with proper approval and escalation procedures.
  • Monitoring carrier performance, ensuring data accuracy, and reporting to customers in a timely manner.
  • Preparing and managing files for Export and Import processes.
  • Clarifying shipping instructions, adhering to governance and regulatory requirements, and addressing any discrepancies.
  • Ensuring prompt submission of required documentation.
  • Sharing critical information with Customer Care Teams.
  • Optimizing costs, updating revenue, and fostering cost awareness among customers.
  • Addressing customer concerns and resolving disputes.
Your Skills
  • The ability to analyze problems, think critically, and manage time efficiently.
  • Prior experience in freight forwarding environments and possession of desired traits for an Operational Care Specialist.


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