Service Desk Support Specialist
3 days ago
Covestic Inc. is seeking a skilled Service Desk Support Specialist to provide top-notch technical support and assistance to our internal teams.
Job DescriptionThe ideal candidate will have a deep understanding of IT operations and be able to troubleshoot hardware, software, and network issues efficiently.
- Act as the primary contact for all internal IT support requests.
- Provide technical education to end users on computers, mobile devices, and printers.
- Troubleshoot Mac, Windows, and Chrome OS software and hardware through service desk walk-ups, chat, video conference, and ServiceNow.
- Troubleshoot iPhone and Android mobile phones, iPads, Mifi's, RDK kits, and other IT-related hardware in-office, such as printers.
- Triage, assign, resolve, or escalate all incoming tickets.
- General network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
- Procure, provision, and deploy equipment for end users.
- Work with external vendors (e.g., Dell, CDW, Thresher, Arkphire, etc.).
- Onboarding administration: Prepare new hire hardware for deployment, educate new hires on new software and technology-related procedures.
- A deep understanding of root-cause analysis.
- Strong understanding of Mac OS architecture: Ability to perform command line troubleshooting to resolve individual application failures.
- Strong knowledge of Windows and Chrome OS: Resolve issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.
- Working knowledge of Active Directory and basic AD administration.
- Familiarity with Crestron, Extron, Revolab.
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