Service Delivery Leader
18 hours ago
About Us
Classy Wheeler Limited is a global corporate finance company that requires an experienced Service Delivery Leader to manage its IT operations.
Job Description
The Service Delivery Leader will be responsible for managing the IT operations team, ensuring that services are delivered to meet the required service level agreements (SLAs). The successful candidate will have strong technical knowledge and experience in managing IT infrastructure, as well as excellent leadership and communication skills.
Responsibilities
- Team Management: Lead and manage the IT operations team, ensuring that services are delivered to meet the required SLAs.
- IT Infrastructure Management: Oversee the management of IT infrastructure, including servers, storage, networking, and security. Ensure that all systems are running smoothly and efficiently.
- Project Management: Plan and execute projects to improve service delivery, including implementing new technologies and processes.
- Communication: Communicate with other teams and stakeholders to ensure smooth service delivery.
Requirements
- Master degree in Information Technology or related discipline.
- 8 years information technology experience in Banking/Finance or Accounting industry with strong systems operation and networking support exposure of which 2 years in supervisory role.
- Strong system and network management and support experience with the possession of business sense and knowledge in finance services industry.
- Technical certifications in operating systems, storage, WAN/LAN/Wi-Fi, VDI, MDM, project management (e.g. Prince2 or PMP) and ITIL preferred.
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