Global Luxury Retail Customer Service Professional

6 days ago


Hong Kong Island, Hong Kong SAR China Projob21 Ltd. Full time

Customer Care/e-commerce Associate, Global Luxury Retail

Our Company Overview

We are representing one of the long-established luxury brands seeking a young talent to join our e-commerce and client services team based in Shanghai.

Job Responsibilities
  • Deliver exceptional customer service to VIP clients in GBA markets
  • Provide timely & quality services to all incoming enquiries
  • Resolve complaint cases tactfully to ensure customer satisfaction
  • Conduct evaluation reviews periodically and prepare reports
  • Participate in ad hoc projects upon request
Required Skills and Qualifications
  • University Graduate with relevant 3 years of +/- customer service experience earned from International luxury retail, Hotel, e-commerce, or other servicing industries.
  • People-oriented, servicing driven, and proactive team player.
  • Speaking fluent in English and Cantonese
  • Strong interpersonal and communication skills


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