Luxury Retail Operations Manager

1 week ago


Hong Kong Island, Hong Kong SAR China Global Executive Consultants Ltd. Full time

Job Title: Senior Store Supervisor – Luxury Brand

Overview:

Global Executive Consultants Ltd. is seeking a highly skilled and experienced Store Operations Supervisor to join our team in the Luxury Retail sector.

Key Responsibilities:
  • Assist the Store Manager in overseeing daily retail sales administration duties, ensuring seamless operations and excellent customer service.
  • Collaborate with the retail stores and office teams to coordinate tasks, improve efficiency, and drive results.
  • Analyze and compile daily, weekly, and monthly reports to provide timely insights to the head office.
  • Maintain accurate records and monitor retail performance metrics.
  • Enhance the overall FOH/BOH environment by implementing process improvements and best practices.
  • Support retail audits, maintaining high standards of quality and compliance.
  • Communicate effectively with retail staff, fostering a positive and inclusive work culture.
  • Assist with staff uniform/packaging order and distribution, ensuring timely delivery.
Requirements:
  • Degree or higher in a relevant field.
  • A minimum of 6 years' experience in luxury retail, with a proven track record of success.
  • Strong analytical skills, with the ability to identify business priorities and solve complex problems.
  • Excellent leadership and coaching abilities, with a focus on motivating and developing team members.
  • Mature and effective communication skills, with fluency in both written and spoken English, Cantonese, and Mandarin.


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