Luxury Retail Operations Manager
1 week ago
Ambitious individuals are invited to apply for the role of Luxury Retail Operations Manager at aimHigher Consultancy Limited.
The ideal candidate will possess a Bachelor's degree in Business Administration, Retail Management, or a related field, with a minimum of 5-7 years of experience in retail management, preferably within the luxury sector and focusing on the APAC market.
Key Responsibilities:
- Drive sales performance across assigned retail locations by setting and achieving revenue targets, enhancing overall profitability, and utilizing sales data and market insights to develop strategies that optimize performance.
- Recruit, train, and develop high-performing retail teams, ensuring staff members are knowledgeable about products and embody the brand's luxury service standards. Foster a positive and motivating workplace culture that encourages excellence.
- Ensure exceptional customer service is consistently delivered across all locations, creating memorable shopping experiences that enhance brand loyalty. Address customer inquiries, complaints, and feedback promptly and professionally.
- Oversee visual merchandising standards to ensure alignment with brand guidelines and create an appealing shopping environment. Plan and execute promotional displays and campaigns that attract customers and drive sales.
- Manage inventory levels effectively, ensuring optimal stock availability while minimizing excess inventory. Collaborate closely with supply chain and logistics teams to coordinate stock replenishment and manage seasonal transitions.
- Conduct thorough market research to understand consumer preferences, industry trends, and the competitive landscape within the APAC region. Provide insights and actionable recommendations to senior management regarding market opportunities and challenges.
- Ensure compliance with company policies, procedures, and operational standards in all retail operations. Monitor and manage operational costs, implementing strategies to maximize efficiency and profitability.
- Prepare regular reports on sales performance, inventory status, and team effectiveness for senior management. Utilize data analytics to drive strategic decisions and improve store operations, identifying areas for growth and development.
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