Experienced Claims Management Specialist

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

Job Overview

Under moderate supervision, this role involves overseeing the management of medium to high complexity claims.

Key Responsibilities

  • Manage intricate liability and property claims.
  • Offer technical guidance to the team, focusing on process simplification and automation strategies.
  • Conduct data analysis for commercial portfolios.
  • Organize client meetings and prepare presentation materials, including PowerPoint slides.
  • Support the Claims Manager with managerial duties and other assigned tasks as needed.
  • Ensure compliance with local regulations and governance standards throughout the claims process.
  • Adhere to customer service protocols and service charters.

Required Qualifications

  • Minimum of 4 years of experience in CAR, Liability, and Property claims, with a focus on large and complex claims.
  • A Bachelor’s degree or equivalent professional experience is preferred.
  • Attainment of recognized industry qualifications (e.g., Senior Associate of ANZIIF).
  • Proven experience in handling CAR, Liability, and Property claims with strong customer service skills.
  • Comprehensive technical knowledge of relevant products and services.
  • In-depth understanding of claims handling processes for Liability and Property Insurance products.
  • Familiarity with local legislation and legal liabilities.
  • Knowledge of industry standards and protocols.
  • Understanding of claims agreements and the litigation process.
  • Extensive experience with all major aspects of the claims adjustment process.
  • Proficient in written and spoken English.
  • Data analytical skills are advantageous.

Why Zurich?

At Zurich, we embrace innovative thinking and challenge conventional methods. Our optimistic outlook drives us to focus on potential positive outcomes and continuously ask ourselves, 'What can go right?'

We are committed to being an equal opportunity employer, recognizing that each employee's uniqueness contributes to our collective strength.



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