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Experienced Claims Management Specialist
2 months ago
Position Overview
The Role
At Manulife HK, we prioritize our customers above all else, ensuring that millions of users benefit from our offerings every day. We are committed to equipping our Claims Managers with the necessary tools to address significant challenges that shape the future of our organization.
We are in search of a highly skilled Claims Manager who is dedicated to providing exceptional value, with proven experience in navigating intricate issues and compliance matters. This role will involve supporting IFP Claims and enhancing the overall customer experience. Candidates with less experience may be considered for the Assistant Manager position.
Key Motivations
· A strong focus on customer satisfaction, actively listening and responding to their needs
· A visionary mindset, eager to explore innovative solutions that drive business success
· A collaborative spirit, thriving in team environments to achieve collective goals
· A proactive approach to problem-solving, taking ownership of projects and delivering impactful solutions
· A commitment to integrity, ensuring ethical practices and open communication
· A dedication to fostering a diverse and inclusive workplace for all
Qualifications
· Bachelor’s degree or equivalent qualification
· Minimum of 5 years of relevant experience in claims management
· Proficient in claims evaluation, managing complex cases, and mentoring claims adjudicators
· Experience in life insurance claims is a plus
Preferred Skills
· Excellent interpersonal and communication abilities
· Strong analytical and critical thinking skills
· Keen attention to detail
· Ability to work independently under pressure
· Proficiency in MS Office Suite and Chinese word processing
· Fluent in both English and Chinese, with strong written and verbal skills
Responsibilities
· Oversee various initiatives aimed at enhancing operational efficiency and customer satisfaction
· Analyze business challenges and devise solutions, collaborating with stakeholders to ensure effective implementation
· Evaluate a range of claims for individual products, managing complex claims and appeals to ensure timely resolutions
· Conduct internal training sessions for claims adjudicators on topics such as appeal processes, effective communication with clients, and compliance standards
· Generate claims management reports and maintain statistical data
· Review and revise claims policies and procedures as necessary
· Undertake special projects or assignments as required
Our Commitment to You
· Our mission is to simplify decision-making and enhance lives
· A leadership team dedicated to fostering your professional growth and success
· Ambitious goals aimed at leading transformation within our industry
· Our commitment to excellence, every day.
About Manulife and John Hancock
Manulife Financial Corporation is a prominent international financial services organization dedicated to helping individuals make informed decisions and improve their quality of life. With our global headquarters in Toronto, Canada, we operate under the Manulife brand in Asia, Canada, and Europe, and as John Hancock in the United States. We offer a range of financial advice, insurance, and asset management solutions to individuals, groups, and institutions. By the end of 2022, we employed over 40,000 staff, supported by more than 116,000 agents and numerous distribution partners, serving over 34 million clients. Our assets under management and administration totaled $1.3 trillion, reflecting our strong market presence. We are publicly traded as 'MFC' on major stock exchanges.
Manulife is an Equal Opportunity Employer
