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Experienced Claims Operations Specialist

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

Position Overview

The Role

At Manulife HK, our customers are at the heart of our operations, and we are committed to providing exceptional service that meets their needs. We are currently seeking a highly skilled Claims Operations Specialist who is dedicated to delivering value and has a strong background in managing complex claims and compliance issues. This role will involve supporting IFP Claims and enhancing the overall customer experience.

Key Motivations

· A passion for customer satisfaction, actively listening and responding to their needs.

· A visionary mindset, eager to explore innovative solutions that drive business success.

· A collaborative spirit, thriving in team environments to achieve common goals.

· A sense of ownership, focused on creating impactful solutions.

· A commitment to integrity, always doing what is right and voicing concerns when necessary.

· A dedication to fostering a diverse and inclusive workplace for all.

Qualifications

· Bachelor’s degree required.

· Minimum of 5 years of relevant experience in claims management.

· Proven expertise in claims assessment, managing intricate cases, and mentoring claims adjudicators.

· Experience in life insurance claims is a plus.

Preferred Skills

· Strong interpersonal and communication abilities.

· Excellent analytical and problem-solving capabilities.

· Attention to detail is essential.

· Ability to work independently under pressure.

· Proficiency in MS Office Suite and Chinese Word Processing.

· Fluency in English and Chinese, both written and spoken.

Responsibilities

· Oversee various initiatives aimed at enhancing operational efficiency and customer satisfaction.

· Analyze business challenges and propose effective solutions, collaborating with stakeholders to ensure successful implementation.

· Adjudicate a variety of claims for individual products, managing complex claims and appeals to ensure smooth resolutions.

· Conduct internal training sessions for claims adjudicators on topics such as appeal handling, effective communication, and compliance with regulatory standards.

· Prepare comprehensive claims management reports and statistical analyses.

· Review and update claims policies and procedural manuals.

· Undertake special projects or assignments as needed.

Our Commitment to You

· Our mission is to simplify decision-making and enhance lives.

· A leadership team focused on your professional development and success.

· Ambitious goals aimed at transforming our industry.

· A commitment to excellence in all we do.

About Manulife and John Hancock

Manulife Financial Corporation is a premier international financial services organization dedicated to making decisions easier and lives better. With a global presence, we offer financial advice, insurance, and wealth management solutions to individuals, groups, and institutions. Our extensive workforce and distribution network serve millions of customers worldwide, managing substantial assets to ensure financial security and growth.

Manulife is an Equal Opportunity Employer