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Pearson VUE Test Site Coordinator

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Pearson Full time
Job Overview

We are seeking a highly skilled and experienced individual to join our team as a Test Center Manager. In this role, you will oversee the day-to-day operations of our examination facilities, ensuring a secure, efficient, and enjoyable experience for all candidates.

Key Responsibilities:
  • Operations Management: Supervise and manage the day-to-day activities of the test center, including staff supervision, inventory management, and facility maintenance.
  • Quality Assurance: Ensure compliance with Pearson VUE security protocols, maintaining the highest standards of integrity and confidentiality.
  • Candidate Support: Provide exceptional customer service, addressing candidate queries and concerns in a timely and professional manner.
  • Collaboration and Communication: Foster strong relationships with colleagues, vendors, and stakeholders to drive business growth and improve operational efficiency.
Requirements:
  • Leadership and Supervisory Experience: Proven track record in managing teams and individuals, with a focus on developing and motivating staff.
  • Communication and Interpersonal Skills: Strong verbal and written communication skills, with the ability to engage with diverse groups.
  • Customer Service: Deliver exceptional customer service, ensuring candidate needs are met with understanding and respect.
  • Technical Proficiency: Proficient in Microsoft Office and Windows applications, with the ability to learn new software systems quickly.
About Us

Pearson is a world-leading education company that enables people to realize their potential through learning. Our mission is to make a difference by providing high-quality products, services, and experiences that meet the changing needs of learners, educators, and institutions worldwide.