Assessment Site Supervisor

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Pearson Full time

About the Role:

We are seeking a results-driven Test Center Manager to join our team at Pearson. As a key member of our Assessment & Qualifications organization, you will play a critical role in driving business growth and delivering exceptional customer experiences.

As a Test Center Manager, you will be responsible for leading a team of staff, ensuring day-to-day operations run smoothly, and overseeing the security and integrity of exams. You will also be responsible for maintaining excellent customer service skills, communicating effectively with stakeholders, and promoting a safe and healthy working environment for candidates and staff.

This is a fantastic opportunity to work closely with other teams within the organization to drive business success and deliver exceptional outcomes.

Key Responsibilities:

  • Lead and manage a team of staff, including scheduling, training, and performance management

  • Ensure day-to-day operations of the test center run smoothly, including maintenance of equipment and facilities

  • Oversee the security and integrity of exams, including monitoring and reporting any issues or concerns

  • Maintain excellent customer service skills, responding to candidate and stakeholder inquiries and resolving any issues promptly

  • Promote a safe and healthy working environment for candidates and staff, adhering to company policies and procedures

Requirements:

  • Supervisory experience in a similar role, preferably in an education or testing environment

  • Strong leadership and motivational skills, with the ability to inspire and empower a team

  • Ability to maintain confidentiality and handle sensitive information with discretion

  • Experience working with IT systems and technology, preferably in a testing environment

  • Ability to work under pressure, prioritize tasks, and meet deadlines

  • Willingness to participate in ongoing training and professional development



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