Test Center Supervisor

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Pearson Full time

About the Role:

We are seeking a skilled Test Center Supervisor to join our team. The successful candidate will be responsible for ensuring the smooth operation of our test centers, providing exceptional customer service, and maintaining high standards of security and integrity.

Key Responsibilities:

  • Supervise and coordinate the activities of test center staff, ensuring effective scheduling and resource allocation
  • Ensure that all test sessions are conducted in accordance with established protocols and procedures
  • Maintain accurate records and reports, including attendance, results, and inventory management
  • Provide training and support to new staff members, promoting continuous improvement and excellence
  • Collaborate with regional managers to address any issues or concerns, escalating matters as necessary
  • Contribute to the development of policies and procedures, ensuring alignment with organizational goals and objectives

Requirements:

  • Supervisory experience in a fast-paced environment, preferably in education or testing services
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Strong organizational and time management skills, with a focus on efficiency and productivity
  • Ability to maintain confidentiality and handle sensitive information with discretion
  • Prior experience with Pearson VUE certification and recertification processes is an asset


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