Examination Site Coordinator

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Pearson Full time
Responsibilities:

The ideal candidate will possess excellent customer service skills and be able to work independently with minimal supervision. They will be responsible for ensuring that all tests are delivered in a secure and efficient manner.

  • Main Responsibilities:
  • Provide and ensure a consistent high standard of customer service to all stakeholders at all times
  • Manage any complaints or candidate issues and support is provided to enable the team to achieve a satisfactory outcome and escalated to appropriate teams if not resolved
  • Communicate with technical support to investigate and assist in fixing technical issues and assist with update installations as required
  • Maintain timely and accurate communication, and professional relationships, with all contacts
  • Work alongside TA/TCA(s) to actively contribute to the day-to-day successful administration and invigilation/proctor of all tests delivered within the testing center
  • Monitor supplies inventory, and order inventory when applicable within budget guidelines
  • Promote and maintain a safe and healthy working environment for candidates and staff
  • Ensure safe, secured and clean environment for candidates testing at the testing center along with the team of test center administrators


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