Customer Delight Associate

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Hyatt Group Full time

Position Summary:

The Restaurant Guest Engagement Manager is responsible for creating unforgettable experiences for our guests. As a vital member of the F&B team, you will be instrumental in building strong relationships with guests, understanding their needs, and delivering personalized service.

Main Responsibilities:
  • Develop and maintain a deep understanding of our guests' preferences and tailor the service accordingly.
  • Build trust and rapport with guests through genuine interactions and create a sense of belonging.
  • Proactively identify and address guest concerns, resolving issues promptly and professionally.
  • Collaborate with the F&B team to design and deliver customized events and services that exceed guest expectations.
  • Continuously strive to innovate and improve the guest experience, seeking feedback and implementing changes as needed.
Requirements:

Essential Qualifications:

  • Experience in the service industry, preferably with a focus on F&B.
  • Exceptional communication and interpersonal skills.
  • A customer-centric approach with a focus on delivering personalized service.
  • A passion for building strong relationships and creating memorable experiences.

What We Offer:

  • A supportive environment that values diversity and inclusion.
  • Opportunities for growth and learning to enhance skills and knowledge.
  • A commitment to employee well-being and recognizing individual contributions.


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