Hospitality Services Ambassador

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Hyatt Group Full time

Job Overview:

The Customer Delight Associate plays a crucial role in delivering exceptional experiences to our guests. This position requires a high level of enthusiasm, energy, and dedication to ensuring that every guest feels valued and cared for.

Main Duties:
  • Be the first point of contact for guests, welcoming them warmly and making them feel at ease.
  • Engage in conversation with guests to understand their preferences and tailor the service accordingly.
  • Manage guest inquiries and resolve any issues efficiently and professionally.
  • Work collaboratively with the F&B team to ensure seamless execution of events and services.
  • Continuously look for opportunities to exceed guests' expectations and improve the overall dining experience.
Essential Skills and Qualifications:

Key Requirements:

  • 1 year of experience in the service industry is desirable.
  • Strong communication and interpersonal skills.
  • A team-oriented approach with a focus on customer satisfaction.
  • A genuine passion for providing excellent service and exceeding guest expectations.

Benefits:

  • A supportive work environment that fosters diversity and inclusion.
  • Ongoing training and development opportunities to enhance skills and knowledge.
  • A commitment to employee well-being and recognizing individual contributions.


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