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Customer Delight Ambassador

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Aspire Lifestyles Full time

About the Role:

As a Lifestyle Concierge / Customer Service Representative at Aspire Lifestyles, you will play a critical role in delivering exceptional experiences for our clients and their customers. You will be responsible for developing strong relationships with customers, providing innovative solutions, and representing our clients' brands in a professional manner.

Key Responsibilities:

  • Develop and maintain strong relationships with customers through regular interactions
  • Provide expert advice and guidance on travel-related matters
  • Able to identify and capitalize on opportunities to upsell and cross-sell services
  • Have a deep understanding of client's brand promise and use program benefits and privileges to deliver exceptional results
  • Represent clients' brands in a professional manner that builds their market profile

Requirements:

  • Certificate or Diploma in Mass Communication, Business Studies, Tourism or other relevant fields
  • 2+ years of customer service experience in any industry
  • Experience in the Concierge/ Tourism/ Travel/ Travel Agency industry is an added advantage
  • Omni-channel work experience is preferred – phone, email, and chat
  • Strong communication and customer service skills
  • Good command in spoken and written English and Chinese