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Customer Care Associate

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China HKT Part time

As a Part-time Customer Officer, Digital CS, you will play a vital role in delivering exceptional customer experiences via various communication channels.

Responsibilities:
  • To handle customer inquiries via phone calls and multiple digital channels.
  • To follow established procedures and workflows to complete tasks efficiently.
  • To identify opportunities to sell or retain customers during interactions.
  • To adhere to company policies, guidelines, and procedures.
Requirements:

The successful candidate should possess:

  • HKCEE/DSE graduate or above.
  • Typing speed of at least 30 words per minute in both English and Chinese.
  • Good command in both written and spoken English and Chinese (Cantonese and Mandarin).
  • Good communication skills and customer-oriented.
  • Knowledge of common PC software applications.