Associate (Assistant Manager), Payment Operations, Technology & Operations

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time
Job Description - Associate (Assistant Manager), Payment Operations, Technology & Operations (WD72391)Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and aspire to delight our business partners through our multiple banking delivery channels.ResponsibilityAssist the unit / section manager to manage the day-to-day activities of the sectionCheck and complete the processing of inward / outward CHATS & TT, fund transfer, cheque issuance & collection, and related activities (including MIS and regulatory reporting) in accordance with the established procedures & risk control, bank policies & guidelines, service standardsHandle the receipt of customer instructions and the confirmation with customers in accordance with the established procedures and risk control, bank policies & guidelines, service standardsHandle and respond to inquiries / requests from internal / external partners, customers, service providers on transaction processing and related mattersGive suggestions for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of DBS Management System continuouslySupport any initiatives, new services and perform coordinator role as designated (e.g. BCP coordinator, PC coordinator)Provide coordination, guidance, coaching and counseling to section members in completing their responsibilitiesPromote and encourage open and good communication amongst all levels of membersComply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if requiredAdhere, provide guidance to section members and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operationsEscalate exceptional / outstanding / suspicious transactions to unit / section manager and other relevant parties for necessary action per the Incident Management PolicyPublic holiday duty may be requiredRequirementDegree Holder preferredAt least 5 years of relevant working experience with at least 1 year experience of people managementFunctionalGood knowledge and experience of banking operations and remittance processingGood knowledge and experience of SWIFT and RTGS operationsGood knowledge and experience of regulatory requirements pertaining to payment, remittance processing, e.g. Anti-money Laundering, RMB transactionsTechnicalAccuracy and thoroughness in workGood sense of risk control and managementResult and customer service orientedPositive attitude, creative and innovativeSelf-motivated with good analytical mind and problem-solving skillsGood interpersonal, communication and presentation skillsGood team player, supportive and flexible to take up departmental tasksGood command of both spoken and written English and ChineseGood PC knowledge and skillsApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.We regret only shortlisted candidates will be notified.Primary Location

Hong Kong-Two Harbour SquareJob

OperationsSchedule

RegularEmployee Status

Full-timeJob Posting

Feb 26, 2025, 6:35:53 AM

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