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Technical Account Strategist

2 weeks ago

Hong Kong Island, Hong Kong SAR China Checkout Full time
Technical Account Strategist

We empower passionate problem-solvers to collaborate, innovate and do their best work. As a Technical Account Strategist, you'll play a crucial role in building and maintaining strategic relationships with key clients in the Crypto and iGaming space.

Your Key Responsibilities Will Include:

  • Building and nurturing long-term relationships with key clients, serving as their primary point of contact for technical matters.
  • Driving customer success through proactive identification of opportunities to optimize their payment solutions.
  • Providing expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.
  • Leading and coordinating the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.

We're Looking for Someone Who:

  • Has 2 years of experience in an analytical or technical role with experience managing internal and external stakeholders.
  • Has a Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics).
  • Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT).
  • Familiarity with API-based integration methods and related tools/frameworks.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
  • Results-oriented approach with a focus on delivering exceptional customer satisfaction.
  • Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.
  • Willingness to travel occasionally to client sites as required.
  • Good in speaking and writing in both English and Chinese, and in speaking Mandarin.