Sales Officer, EPSCO

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Unlock Your Potential with HSBC

Are you looking for a career that will give you the opportunity to develop and grow? Do you want to be part of a global business that serves millions of customers worldwide? If so, HSBC is the perfect place for you.

About the Role

We are currently seeking a high-calibre professional to join our team as a Sales Officer, EPSCO. As a Sales Officer, you will be responsible for implementing and managing sales/service activities, expanding EPS merchant acquiring business in Hong Kong, and maintaining EPS position in the market by exploring and sustaining profitable merchant relationships.

Key Responsibilities
  • Assist in implementing and managing sales/service activities to achieve EPSCO's targets for individual and team, including new merchants/terminal acquisition, EPS transaction volume, China Union Pay (CUP) merchant acquisition, Point-of-Sales (POS) terminal penetration against total portfolio, sharing buttons acquired from other banks, joint promotion referrals, minimize merchant/terminal attrition as well as achieving year-on-year merchant income growth.
  • Maintain frequent contact with merchants to enhance and cement merchant relationship and acquire additional business from existing merchants.
  • Independently responsible for after-sales follow-up activities and administrative tasks, handling phone-in enquiries. Gather merchant transaction data for the team to prepare proposals and analysis if deems necessary.
  • Support annual and ad-hoc projects.
  • Collect information from merchants and customers, report and propose actions to their respective team leaders in order to safeguard market share.
  • Coordinate with other departments to ensure proper service standard can be maintained.
Requirements
  • College or above, with a tertiary-level education preferred.
  • 1 – 3 years working experience, with the sales experience in financial industry or other retail consumer products will be a plus.
  • Have good telephone manner, customer focused mindset with effective communication skill.
  • Sound problem solving, negotiation, planning and organizing skills.
  • Ability to work independently and under pressure.
  • Self-motivated, possesses good interpersonal skills and a good team player.
  • Good command of Cantonese, English and Putonghua.
  • Microsoft Word, Excel and PowerPoint, internet operating skills and computer security.

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