End User Services Specialist

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Title: End User Services Specialist

About the Role:
Hang Seng Bank Limited is seeking a highly skilled End User Services Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.

Key Responsibilities:
  • Provide technical support to employees via phone, email, and in-person
  • Identify and resolve technical issues with desktops, laptops, mobile devices, and other IT systems
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain documentation for IT procedures and processes
  • Participate in on-call rotation to provide 24/7 support
  • Implement and maintain disaster recovery plans and procedures
  • Manage IT inventory and assets
  • Stay up-to-date with the latest technology trends and advancements

Requirements:
  • 3+ years of experience in IT support or a related field
  • Strong technical skills, including knowledge of desktop operating systems, mobile devices, and IT systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and troubleshooting skills
  • Ability to work independently and as part of a team

What We Offer:
Hang Seng Bank Limited offers a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.

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